REFUND POLICY
SMALL GOODS
If your product is damaged that you purchase
through the Web Store at lairdhamilton.com, you may notify Merchant within
thirty (30) days after the product is shipped to you and request a refund. If
your product is is significantly different than what you expected you may
return your item in the original packaging and in new conditions within 30
days. You will only be refunded for the cost of the product not the shipping
and restocking fee. Merchant reserves the right to require that you return the
product to Merchant as a condition of refunding the purchase price. Refunds
will be made to the credit card account to which the purchase was charged.
Merchant's sole liability, and your exclusive remedy, for any claim you may
have in connection with a product purchased through the Web Store is a refund
of the applicable purchase price. Notices regarding any product claims and
requests for refund must be sent to Merchant in writing by e-mail to
info@lairdhamilton.com or call 310-717-0623. Notices will be effective when
received by Merchant. The Merchant will respond to your request within 1-2
business days Monday - Friday.
STAND UP PADDLE BOARDS
• Check and inspect all surfboards upon delivery for damages to the outer/inner
packaging and the board prior to signing the Freight Bill of Lading. Failure to
do this will result in denial of any claim without compensation for shipping
damages.
• If damage to shipment is found, please document on the Bill Of Lading
provided by the shipping company at time of receipt. Document any damages in
detail.
• Note any crease, bend or tear visible on the packaging. I.E. “All boxes have
visible damage” should be written on the bill of lading. Even noting the crease
from the rocker is acceptable.
• DO NOT refuse any portion of the shipment at any time. If a board has any
damage whatsoever, please accept the shipment after noting the damages and
contact our Customer Service info@lairdhamilton.com / 310-717-0623 -
immediately. If the driver refuses to wait while you inspect shipment mark
“damaged - driver would not wait to inspect”.
• Repairable damage - Pressure dings, scratches, scuff or other minor damage
will be assessed for local repair and appropriate compensation will be
provided.
• If the damage is severe or irreparable, Surftech will issue you a Return
Authorization Number and will coordinate the pick up of the damaged item.
• Returns are not allowed without an issued Return Authorization number from
Surftech. If you wish to return your board in good condition you may do so
within 30 days and the board must be in new original condition. You will be
refunded for the cost of the board but not shipping costs and restocking fee.